IT Support
Prague

As IT Support, you will be responsible for providing support to all APS Group employees as a first point of contact.

Responsibilities

  • Technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (on 5x8 basis with occasional weekend/night-time work)
  • Deskside end-user support, assisting users both in person and remotely
  • Troubleshooting of problems, installation of fixes, workarounds and preventive measures
  • Management of internal helpdesk ticketing system
  • Management of user’s accounts and rights assignments (Active Directory and other internal systems)
  • Installation of client computers using a deployment kit
  • Maintenance of printers, conference rooms and a VoIP telephony system
  • Housekeeping of internal servers, basic hardware maintenance
  • Configuration of an internal IP network, Private Cloud and mobile phones
  • Maintaining of IT assets database
  • Preparation of training manuals, instructions and delivery of user trainings
  • Occasional travels abroad to other APS branches if needed

Qualifications

  • Pro-customer mindset
  • Relevant IT related education (minimum secondary grade)
  • Excellent verbal and written communication skills
  • Proficiency in English both oral and written (regular communication with IT teams from other countries)
  • Minimum of two (2) years prior experience with providing end-user support
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service

Nice to have

  • Basic Windows 10 or Linux server administration skills
  • Working knowledge of SQL

We offer

  • Work in a dynamic investment group
  • International work environment
  • Possible internal growth
  • Office in Prague city center
  • Meal vouchers, Multisport card

In case of your interest, please send us your CV.

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